Brock did our estimate quickly, and the whole team had great communication through the project. We had some concerns, and literally within hours Legacy had a team out to correct them. We quoted 5 roofing companies, and their quote sheet is by far the most detailed, pricing was in line or better than other local companies, and it just felt like a very professional operation. The results look great!
David Hylden
-
October 14, 2024
Poor Communication and Unhappy with the Outcomes: We contracted Legacy Exteriors to replace our roof at our home, paying for a new roof, new gutters and new gutter guards. When we first contracted them we shopped around and saw they had a lot of positive reviews here. We asked them to "replace our roof." They gave us a quote and so after choosing them we signed our contract and paid our deposit. Once the roofers finally started working on it, in the middle of the work they all the sudden tell us that we also have to buy new gutters as our previous gutters won't work they say - even though they were in fine shape. This was disappointing as part of their job as contractors is to assess these things up front. Anyway, we were happy to trust them. So we trusted them and immediately paid for and bought new gutters through them since they were already working on our roof. Then they told us that it would be too late to install the gutters at that time so they would have to come back later. When they finally did come back to install the gutters they installed them with these very ugly metal straps that are on top of the roof, and do not look pretty at all. They told us there was nothing they could do. This is not true, as our original roof did not have these straps. In this case it felt they were not being honest with us and just trying to take advantage of us. It was simply because they decided to finish have the roofers finish without talking to their own team about what would be needed for the gutters on our house. We even offered to go back to pay out of pocket to redo the last few rows of roof shingles to install the gutters in the standard way without the ugly metal straps. They offered us a quote, which proves again it was possible, but gave us a bad deal on that quote. Ultimately the individuals at Legacy seem okay, but they do not communicate well and tried to push through to a finished product they know is not the pleasing final roof a customer expects. I know anyone reading this cares a lot about their house and homes are expensive, so you hope to get a good final product when you spent this much money. All they had to do was better talk with their own team to ensure things like this didn't happen, or try to work together with us to get to a good last result. We felt we were taken advantage of and did not end up with a great finished product we had hoped for. Very disappointing. We would definitely recommend other companies if you have the option.
Corey Mackey
-
October 15, 2024
Legacy Exteriors did an amazing job replacing 8 windows and 3 sliding doors on our home! They were with us the whole way from quote to completion and matched our existing trim color exactly. I work from home and the 4 day installation caused ZERO interpretations to my schedule. I highly recommend using Legacy Exteriors for your home improvement project!
Amanda Mackey
-
September 27, 2024
⭐ WOW ✨ Legacy Exteriors gets it done!! Exemplary service, quality materials and friendly professionals. From start to finish, the entire transaction felt like we were working with our trusted friends. From quote to scheduling to install, I felt raessured and confident that Legacy was treating our biggest investment with care. Thank you Legacy Exteriors, you crushed it!!
Kevin Hanson
-
November 13, 2024
We hired Legacy Exteriors for new gutters and MasterShield gutter gaurds. With my concern with rain in the forecast before the scheduled install date, (and no gutters on the house), Josh, Nate and the rest of the team arranged the install on a Saturday. Everything was complete before 2 days of rain. Love the look, and the water flows in the right direction. The MasterShield gaurds are performing as promised. They did come back out in a timely manner to change out an elbow that was mis-colored.
Thanks Legacy Exteriors
Our Address
2321 Mustang Way, Madison, WI 53718, USA
Claim Listing: Legacy Exteriors
Please Login or Register an Account to Claim Listing
Brock did our estimate quickly, and the whole team had great communication through the project. We had some concerns, and literally within hours Legacy had a team out to correct them. We quoted 5 roofing companies, and their quote sheet is by far the most detailed, pricing was in line or better than other local companies, and it just felt like a very professional operation. The results look great!
Poor Communication and Unhappy with the Outcomes: We contracted Legacy Exteriors to replace our roof at our home, paying for a new roof, new gutters and new gutter guards. When we first contracted them we shopped around and saw they had a lot of positive reviews here. We asked them to "replace our roof." They gave us a quote and so after choosing them we signed our contract and paid our deposit. Once the roofers finally started working on it, in the middle of the work they all the sudden tell us that we also have to buy new gutters as our previous gutters won't work they say - even though they were in fine shape. This was disappointing as part of their job as contractors is to assess these things up front. Anyway, we were happy to trust them. So we trusted them and immediately paid for and bought new gutters through them since they were already working on our roof. Then they told us that it would be too late to install the gutters at that time so they would have to come back later. When they finally did come back to install the gutters they installed them with these very ugly metal straps that are on top of the roof, and do not look pretty at all. They told us there was nothing they could do. This is not true, as our original roof did not have these straps. In this case it felt they were not being honest with us and just trying to take advantage of us. It was simply because they decided to finish have the roofers finish without talking to their own team about what would be needed for the gutters on our house. We even offered to go back to pay out of pocket to redo the last few rows of roof shingles to install the gutters in the standard way without the ugly metal straps. They offered us a quote, which proves again it was possible, but gave us a bad deal on that quote. Ultimately the individuals at Legacy seem okay, but they do not communicate well and tried to push through to a finished product they know is not the pleasing final roof a customer expects. I know anyone reading this cares a lot about their house and homes are expensive, so you hope to get a good final product when you spent this much money. All they had to do was better talk with their own team to ensure things like this didn't happen, or try to work together with us to get to a good last result. We felt we were taken advantage of and did not end up with a great finished product we had hoped for. Very disappointing. We would definitely recommend other companies if you have the option.
Legacy Exteriors did an amazing job replacing 8 windows and 3 sliding doors on our home! They were with us the whole way from quote to completion and matched our existing trim color exactly. I work from home and the 4 day installation caused ZERO interpretations to my schedule. I highly recommend using Legacy Exteriors for your home improvement project!
⭐ WOW ✨ Legacy Exteriors gets it done!! Exemplary service, quality materials and friendly professionals. From start to finish, the entire transaction felt like we were working with our trusted friends. From quote to scheduling to install, I felt raessured and confident that Legacy was treating our biggest investment with care. Thank you Legacy Exteriors, you crushed it!!
We hired Legacy Exteriors for new gutters and MasterShield gutter gaurds. With my concern with rain in the forecast before the scheduled install date, (and no gutters on the house), Josh, Nate and the rest of the team arranged the install on a Saturday. Everything was complete before 2 days of rain. Love the look, and the water flows in the right direction. The MasterShield gaurds are performing as promised. They did come back out in a timely manner to change out an elbow that was mis-colored. Thanks Legacy Exteriors