Where do I even start with what a great experience I had with Nick and Basswood Roofing. My job was extensive, total roof tear down, garage flat roof redone, total siding tear down on a 1940's house, he knew there would be surprises and was up front about everything. He was INCREDIBLY responsive, more than any contractor I've ever worked with, through the entire length of the project. If I called, he answered and handled my questions, same with text, he checked in to make sure I was happy with the job, again, incredible customer service. I went from initial contact to quote in my hands in less than 48 hours. He walked me through my options of financing, I signed everything and we were on our way. The roof was done by his crew in 4.5 hours on a 92 degree day. His crew foreman talked to me through the entire thing, answered whatever questions I had and gave me updates. Everything was cleaned up and hauled away like they had never been there. Then, the siding was tackled, and this is where I met Steve. Steve and his guys handled all of the siding tear off, the carpentry to fix all the rotted wood around the windows (16 in total) and all the metal wrapping I had which was a lot. Steve was just as responsive on the job site as Nick, giving me updates, asking how I wanted certain things handled, walking me through all of the problem areas I had and how they can be fixed, actually listening to me when I described the issues I had and showed me why I was having them, and how they were going to fix them. Obviously this took some time to get the house completely done, but they were done quicker than I expected and the house looked GORGEOUS. People have already stopped and commented, and drive slow past looking at the new gem in the neighborhood. When I did my walk around, I found 3 small issues that I texted Nick about, they were back out to fix it within 48 hours, walked me through to ensure I was satisfied before even cleaning up to leave, even if it was a quick 30 minute fix. So, here I am, with a house I don't even recognize from the outside, and glad I found Nick and his crew. I will absolutely be using them again. I've attached pictures I took of the project along the way. Thanks Nick, Steve and crew.
brian dray
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October 09, 2024
Basswood Roofing Nick Hansen has been a pleasure to work with. His Crews are exceptional in their performance and attention to detail. Great Job everyone! Dont hesitate to give him a call for your next project!
Thanks!
Dan Wojcik
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December 06, 2022
My name is Dan and here is my story.I reached out to Nick at Basswood and needed a new roof asap and winter was coming.I was screwed over by a contractor last year on a patio and some in the past.I told him my concerns and was trusting him.I was giving it one last chance to trust a contractor like I used to be able to.I’m glad I did.Nick did everything he said he was going to do.The quality was amazing and finished in time.I was watching and counting nails and looking for cutting corners.I found no evidence of that.They did a great job.I noticed they were putting more nails then was agreed on.This is the last roof in my life time and this roof will make it now.
Thanks Basswood I’m a very happy customer!!!!!!
Tylor Clark
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May 11, 2023
Straight forward with everything that would need to be done. Told us what would be done and what should be done. Process was fast. One day new roof and gutters. Very nice people and workers. Would definitely use again and recommend to others!
Alison Biesterveld
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July 23, 2022
They have excellent friendly customer service skills, wonderful craftsmanship and prompt completion. Would highly recommend them to anyone looking for a new roof. We love how ours turned out and it brings much needed curb appeal to our 1950’s house. Couldn’t of asked for better contractors, will definitely use Basswood Roofing LLC again for future projects.
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Where do I even start with what a great experience I had with Nick and Basswood Roofing. My job was extensive, total roof tear down, garage flat roof redone, total siding tear down on a 1940's house, he knew there would be surprises and was up front about everything. He was INCREDIBLY responsive, more than any contractor I've ever worked with, through the entire length of the project. If I called, he answered and handled my questions, same with text, he checked in to make sure I was happy with the job, again, incredible customer service. I went from initial contact to quote in my hands in less than 48 hours. He walked me through my options of financing, I signed everything and we were on our way. The roof was done by his crew in 4.5 hours on a 92 degree day. His crew foreman talked to me through the entire thing, answered whatever questions I had and gave me updates. Everything was cleaned up and hauled away like they had never been there. Then, the siding was tackled, and this is where I met Steve. Steve and his guys handled all of the siding tear off, the carpentry to fix all the rotted wood around the windows (16 in total) and all the metal wrapping I had which was a lot. Steve was just as responsive on the job site as Nick, giving me updates, asking how I wanted certain things handled, walking me through all of the problem areas I had and how they can be fixed, actually listening to me when I described the issues I had and showed me why I was having them, and how they were going to fix them. Obviously this took some time to get the house completely done, but they were done quicker than I expected and the house looked GORGEOUS. People have already stopped and commented, and drive slow past looking at the new gem in the neighborhood. When I did my walk around, I found 3 small issues that I texted Nick about, they were back out to fix it within 48 hours, walked me through to ensure I was satisfied before even cleaning up to leave, even if it was a quick 30 minute fix. So, here I am, with a house I don't even recognize from the outside, and glad I found Nick and his crew. I will absolutely be using them again. I've attached pictures I took of the project along the way. Thanks Nick, Steve and crew.
Basswood Roofing Nick Hansen has been a pleasure to work with. His Crews are exceptional in their performance and attention to detail. Great Job everyone! Dont hesitate to give him a call for your next project! Thanks!
My name is Dan and here is my story.I reached out to Nick at Basswood and needed a new roof asap and winter was coming.I was screwed over by a contractor last year on a patio and some in the past.I told him my concerns and was trusting him.I was giving it one last chance to trust a contractor like I used to be able to.I’m glad I did.Nick did everything he said he was going to do.The quality was amazing and finished in time.I was watching and counting nails and looking for cutting corners.I found no evidence of that.They did a great job.I noticed they were putting more nails then was agreed on.This is the last roof in my life time and this roof will make it now. Thanks Basswood I’m a very happy customer!!!!!!
Straight forward with everything that would need to be done. Told us what would be done and what should be done. Process was fast. One day new roof and gutters. Very nice people and workers. Would definitely use again and recommend to others!
They have excellent friendly customer service skills, wonderful craftsmanship and prompt completion. Would highly recommend them to anyone looking for a new roof. We love how ours turned out and it brings much needed curb appeal to our 1950’s house. Couldn’t of asked for better contractors, will definitely use Basswood Roofing LLC again for future projects.