What an outstanding job installing a new roof for us! From the time Bruce came and gave us an estimate until completion of guttering, a great job was done. Delivery of supplies to Clean up went . Jeff and Rolando, AWESOME JOB! Jeff went above and beyond cleaning debris out of our kitchen vent. Highly recommended!
chris nehring
-
June 13, 2024
Our 22 year old roof was just done.
We are very happy with our new roof, gutters, soffit and fascia from Custom Craft.
We worked with Jonathan who spent time explaining all of our options and answering our questions. He made sure we were well informed on the roofing products, and how the systems worked. He explained which shingles were best for our home and provided samples for us to compare. He brought the manufactures literature and gave us time to review everything in a no pressure environment.
Paul, the roofing contracting leader, was amazing he stayed with the roofing crews, made sure that everything was done correctly.
His years of experience made me feel very confident that the job was done correctly.
There was a short delay between the roof and the fascia going onto the house and communication by the crew and Jonathan was exceptional.
The final step was the gutter crew, Chris and Dalton. Chris stayed extra late to finish the job and made sure we were satisfied.
The experience with Custom Craft roofing from start to end was positive for my wife and me. Five stars for communication,
five stars for quality work, five stars for the crews who work hard and keep things clean.
Tom Titzkowski
-
November 15, 2024
We are very pleased with the workmanship of our roof, gutters, downspouts and gutter guard replacement. Rolando and his team were skilled, courteous, respectful and careful with protecting our home and landscape. After completion, the clean up was great.
David was very helpful as the crew supervisor. Bruce's explanations and thoroughness with his estimate made our decision to choose Custom Craft Roofing very easy. We specifically asked for Rolando's crew. They roofed our daughter and son-in-law's home and did a great job for them. Thank you all for a job well done.
Jason Pfeifer
-
December 12, 2024
Terrific company to work with for roofing needs. We had them install a new roof for our new home construction, our second time using them as we had a great experience the first time! They are very efficient, have attention to detail of the roof installation and substructure, and our on-site supervisor, Paul was absolutely fantastic to work with and get to know. Would highly recommend their hard-working crews. Thank you
Morgan DeBlaey
-
January 02, 2025
Custom Craft came highly recommended to us by many people we know, and being a locally owned business, we were very excited to do business with them. The roof itself looks great and it seems to be done with care and quality. Our problems all seemed to be around lack of communication and expectations. The salesman that worked with us was great at the beginning, but didn't continue. After putting down a down payment and giving a timeline of when it needed to be done, there was no communication to us until almost a month after it was supposed to get started when we finally reached out to ask when they were going to start the project. They worked quickly and efficiently when they did get started. After the first stage, there were some issues with messes made inside of our home, during skylight replacement. They called to ask if they could lay a tarp down to cover our furniture but it never happened. We understood that this was a mistake and just asked for more clear communication for the future stages. Shortly after the shingled section was done, we had a pretty substantial leak out of one of our PVC plumbing vents into our bathroom. They came out to inspect, notified us that it wasn't their fault because it appeared that the previous owner didn't fix it correctly the first time. After some push back from us, they let us know that the office was willing to "foot the bill". When they began the metal roof section of our roof, there was zero communication. They let us know they would be starting that week, dropped off supplies on a random day (without any warning), and then began the next day (the Tuesday before Thanksgiving). The supplies and their large trailer were left right in front of our door overnight, so we assumed they would be back the next day because they said it would be finished that week completely. We purposely changed our daycare plans so our newborn and toddler wouldn't be at home with our babysitter while they were working (due to debris/noise). The inside of our living room had debris, shingles, and tar all over the floor after the tear off. We were hosting Thanksgiving so had just had our home cleaned and the tar/shingles were stuck all over our furniture. Then Wednesday, they never came back. They left the trailer and all the supplies parked directly in front of our door the entire rest of thanksgiving week. The Monday after, no workers came to work. Then at 3pm on that Monday, someone came to get the trailer. My yard is not their parking lot or storage area. If they would've asked if they could leave it, we would've had them park it on a different part of our property so that our thanksgiving guests could access our front door without stepping over roofing materials and a large dumpster trailer. After receiving our final bill, our total was not adjusted to reflect the changes that were made from a duralast roof, to a shingled roof. Luckily we caught this in time, otherwise we would have paid an extra $3,000. Again, it's all about clear communication and setting appropriate expectations. Our issues were discussed with the salesman and nothing got done. I called the office, and the office worker i spoke with was very understanding and worked with us. We did receive a credit for our inconveniences, which was appreciated, but when you are spending as much money as we did, it didn't really put a dent in it. We so badly wanted this to be a good experience, but unfortunately we are just happy to be done with it all. Running a business is just as much about the quality of the service as the communication and customer service to get there. We truly wish that this would've been less of a headache and hope that they learned from the issues that arose.
Our Address
210 S Business Park Dr Ste A, Oostburg, WI 53070, USA
What an outstanding job installing a new roof for us! From the time Bruce came and gave us an estimate until completion of guttering, a great job was done. Delivery of supplies to Clean up went . Jeff and Rolando, AWESOME JOB! Jeff went above and beyond cleaning debris out of our kitchen vent. Highly recommended!
Our 22 year old roof was just done. We are very happy with our new roof, gutters, soffit and fascia from Custom Craft. We worked with Jonathan who spent time explaining all of our options and answering our questions. He made sure we were well informed on the roofing products, and how the systems worked. He explained which shingles were best for our home and provided samples for us to compare. He brought the manufactures literature and gave us time to review everything in a no pressure environment. Paul, the roofing contracting leader, was amazing he stayed with the roofing crews, made sure that everything was done correctly. His years of experience made me feel very confident that the job was done correctly. There was a short delay between the roof and the fascia going onto the house and communication by the crew and Jonathan was exceptional. The final step was the gutter crew, Chris and Dalton. Chris stayed extra late to finish the job and made sure we were satisfied. The experience with Custom Craft roofing from start to end was positive for my wife and me. Five stars for communication, five stars for quality work, five stars for the crews who work hard and keep things clean.
We are very pleased with the workmanship of our roof, gutters, downspouts and gutter guard replacement. Rolando and his team were skilled, courteous, respectful and careful with protecting our home and landscape. After completion, the clean up was great. David was very helpful as the crew supervisor. Bruce's explanations and thoroughness with his estimate made our decision to choose Custom Craft Roofing very easy. We specifically asked for Rolando's crew. They roofed our daughter and son-in-law's home and did a great job for them. Thank you all for a job well done.
Terrific company to work with for roofing needs. We had them install a new roof for our new home construction, our second time using them as we had a great experience the first time! They are very efficient, have attention to detail of the roof installation and substructure, and our on-site supervisor, Paul was absolutely fantastic to work with and get to know. Would highly recommend their hard-working crews. Thank you
Custom Craft came highly recommended to us by many people we know, and being a locally owned business, we were very excited to do business with them. The roof itself looks great and it seems to be done with care and quality. Our problems all seemed to be around lack of communication and expectations. The salesman that worked with us was great at the beginning, but didn't continue. After putting down a down payment and giving a timeline of when it needed to be done, there was no communication to us until almost a month after it was supposed to get started when we finally reached out to ask when they were going to start the project. They worked quickly and efficiently when they did get started. After the first stage, there were some issues with messes made inside of our home, during skylight replacement. They called to ask if they could lay a tarp down to cover our furniture but it never happened. We understood that this was a mistake and just asked for more clear communication for the future stages. Shortly after the shingled section was done, we had a pretty substantial leak out of one of our PVC plumbing vents into our bathroom. They came out to inspect, notified us that it wasn't their fault because it appeared that the previous owner didn't fix it correctly the first time. After some push back from us, they let us know that the office was willing to "foot the bill". When they began the metal roof section of our roof, there was zero communication. They let us know they would be starting that week, dropped off supplies on a random day (without any warning), and then began the next day (the Tuesday before Thanksgiving). The supplies and their large trailer were left right in front of our door overnight, so we assumed they would be back the next day because they said it would be finished that week completely. We purposely changed our daycare plans so our newborn and toddler wouldn't be at home with our babysitter while they were working (due to debris/noise). The inside of our living room had debris, shingles, and tar all over the floor after the tear off. We were hosting Thanksgiving so had just had our home cleaned and the tar/shingles were stuck all over our furniture. Then Wednesday, they never came back. They left the trailer and all the supplies parked directly in front of our door the entire rest of thanksgiving week. The Monday after, no workers came to work. Then at 3pm on that Monday, someone came to get the trailer. My yard is not their parking lot or storage area. If they would've asked if they could leave it, we would've had them park it on a different part of our property so that our thanksgiving guests could access our front door without stepping over roofing materials and a large dumpster trailer. After receiving our final bill, our total was not adjusted to reflect the changes that were made from a duralast roof, to a shingled roof. Luckily we caught this in time, otherwise we would have paid an extra $3,000. Again, it's all about clear communication and setting appropriate expectations. Our issues were discussed with the salesman and nothing got done. I called the office, and the office worker i spoke with was very understanding and worked with us. We did receive a credit for our inconveniences, which was appreciated, but when you are spending as much money as we did, it didn't really put a dent in it. We so badly wanted this to be a good experience, but unfortunately we are just happy to be done with it all. Running a business is just as much about the quality of the service as the communication and customer service to get there. We truly wish that this would've been less of a headache and hope that they learned from the issues that arose.