Dealing with Jason was an awesome experience. Within one week all of the required paperwork was completed and the contractors were busy at work. The quality and the experience were top notch. I would refer them to my grandma and recommend to anyone!
Erin LaPointe
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August 09, 2024
We used Total Restoration for our roof and siding after experiencing hail damage. The team fought for us when dealing with the insurance company. We truly appreciate all their guidance and help through this process. The roof and siding look great! We’ve been getting compliments ever since.
Jean Pyfer
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October 29, 2024
This company did an outstanding job replacing my damaged roof! John Newkirk promptly surveyed the damage, prepared an estimate of the repair cost, and communicated that to my insurance company. All work was done, billed, and paid without me having to intervene at any point. You can't miss with this company!
Ryan Desmond
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October 31, 2024
They were supposed to work with my insurance to get a new roof on 3 of my buildings. When they were selling their service to me on August 19th they told me “oh we’re booking around September 9th right now.”
Over two months has gone by. It’s now November and they've done NOTHING.
Nothing submitted to insurance, nothing done at my home. They put a tarp on part of the roof, and when it rained I realized it was the wrong part. That was never fixed, so every rain, more water in the dining room.
I had to constantly call, every week to try and get an update only to be told "it's in supplementing" as if this was out of their control. What this really meant, was no one was doing anything, it was sitting on a desk while they took off to Florida after my $7k deposit hit their bank.
Now no one answers when I call, the salesman - straight to voicemail, production manager - straight to voicemail.
Finally got the owner on Facebook, and his only statement when I asked for a refund “It’s a contract we signed.” So we’ll start dealing with THAT BS. He can’t and won’t fix it, and now he wants to prevent me from finding someone else to fix the holes in my roof.
So DO NOT SIGN ANY CONTRACT WITH THIS COMPANY.
Avoid this company at all costs. Either I'm unlucky, or they bought a lot of reviews.
Now that I've complained and wanted to fire them, NOW they want to force it on me. RUN
Chris V
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September 28, 2024
Jason & Angela Stendahl own and operate TRS Services, and we couldn't be happier with the results.
New roofs, gutters and a first-class attitude the whole way through, by the entire staff.
Absolutely exceptional.
A special "thank you" to Mr. Joe Ciardo the general manager at TRS, for caring-enough to go the extra mile to look out for our 84 year old parents.
At one point, when some unexpected confusion came about regarding our insurance companies explanation of coverage, Joe did not hesitate to step in and clear up the confusion and correct the insurance companies error immediately.
A true leader and warrior in the world of home restoration - period!
High-quality and highly recommended.
Thanks again to the entire staff. 👍
Our Address
919 N River Rd, West Bend, WI 53090, USA
Claim Listing: Total Restoration Services
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Dealing with Jason was an awesome experience. Within one week all of the required paperwork was completed and the contractors were busy at work. The quality and the experience were top notch. I would refer them to my grandma and recommend to anyone!
We used Total Restoration for our roof and siding after experiencing hail damage. The team fought for us when dealing with the insurance company. We truly appreciate all their guidance and help through this process. The roof and siding look great! We’ve been getting compliments ever since.
This company did an outstanding job replacing my damaged roof! John Newkirk promptly surveyed the damage, prepared an estimate of the repair cost, and communicated that to my insurance company. All work was done, billed, and paid without me having to intervene at any point. You can't miss with this company!
They were supposed to work with my insurance to get a new roof on 3 of my buildings. When they were selling their service to me on August 19th they told me “oh we’re booking around September 9th right now.” Over two months has gone by. It’s now November and they've done NOTHING. Nothing submitted to insurance, nothing done at my home. They put a tarp on part of the roof, and when it rained I realized it was the wrong part. That was never fixed, so every rain, more water in the dining room. I had to constantly call, every week to try and get an update only to be told "it's in supplementing" as if this was out of their control. What this really meant, was no one was doing anything, it was sitting on a desk while they took off to Florida after my $7k deposit hit their bank. Now no one answers when I call, the salesman - straight to voicemail, production manager - straight to voicemail. Finally got the owner on Facebook, and his only statement when I asked for a refund “It’s a contract we signed.” So we’ll start dealing with THAT BS. He can’t and won’t fix it, and now he wants to prevent me from finding someone else to fix the holes in my roof. So DO NOT SIGN ANY CONTRACT WITH THIS COMPANY. Avoid this company at all costs. Either I'm unlucky, or they bought a lot of reviews. Now that I've complained and wanted to fire them, NOW they want to force it on me. RUN
Jason & Angela Stendahl own and operate TRS Services, and we couldn't be happier with the results. New roofs, gutters and a first-class attitude the whole way through, by the entire staff. Absolutely exceptional. A special "thank you" to Mr. Joe Ciardo the general manager at TRS, for caring-enough to go the extra mile to look out for our 84 year old parents. At one point, when some unexpected confusion came about regarding our insurance companies explanation of coverage, Joe did not hesitate to step in and clear up the confusion and correct the insurance companies error immediately. A true leader and warrior in the world of home restoration - period! High-quality and highly recommended. Thanks again to the entire staff. 👍